Digital transformation Consulting services help orgs leverage IT solutions to build up new technology-based business models.
With 7+ years in IT, HBLAB helps orgs enhance business processes like workforce management, employee collaboration, and customer service with suitable IT solutions.
Areas of Digital Transformation Consulting
Digital customer experience
We help businesses get real benefits focusing on the products and services their customers really need. Our digital consultants and engineering team will help to design and implement convenient IT solutions serving the purpose to meet and even exceed your customers’ expectations:
- Customer mobile apps
- Customer portals and websites
- Ecommerce solutions
- Intelligent loyalty programs
- Customer service
Also, we help you use the potential of big data to collect customer data and feedback across multiple channels and turn it into meaningful insights and data-driven decisions, find the ways to modify your customer strategy and offer new cooperation models.
Just a couple of points how big data helps enhance customer experience and contributes to customer loyalty:
- Deep personalization based on 360 degree view of a customer.
- Segmentation and product /service design based on segment needs.
- Digital customer experience consistent in all channels and touch points.
We deliver the solutions that change the nature of things and increase their functionality and reliability. With the Internet of Things and big data, users get opportunities to monitor their connected things (be it industrial equipment, vehicles, wearable devices and more), give commands remotely and get alerts and notifications if something goes wrong:
- Digitalization of maintenance operations: with the big data from connected things, it’s possible to assess their performance and predict breakdowns.
- Optimization of device productivity: big data helps check device productivity and find out which components of smart, connected products need further research and investments.
- Improving smart, connected products: sensor data helps find out most frequently used and underused features and spot which features can be removed or replaced with better equivalents.
- Uncovering new and more profitable revenue models: gathering the big data about how customers are using products and services to offer more effective cooperation options (for example, use-based pricing).
We make digital solutions an efficient enabler for reinventing talent management at every stage of the employee lifecycle and promoting corporate employment brand:
- Technology-driven hiring
- IT solutions for smooth onboarding
- Continuous-learning solutions based on mobile technology, augmented reality and chatbots.
- Digital tools for quick and effective staff assessment
- Advanced HR analytics
Applying big data in HR processes, enterprises significantly reduce the volume of guesswork and make well-informed decisions regarding hiring, training and promoting employees.
Digital workplace and digital collaboration
We find best ways to upgrade a traditional workplace and transform employee experience with the IT solutions that improve employee wellness, help control work-life balance and drive performance.
With Microsoft Gold Collaboration and Content Competency, we apply our 14-year expertise in SharePoint consulting to deliver a full range of SharePoint solutions including intranets, web portals, web content management systems, solutions for document management, knowledge and innovation management, project management and more.
Stages of Digital Transformation Implementation
1- Analyzing situation
Before defining the destination and building a roadmap to achieve it, we study the current level of your IT development and identify the degree of your digital maturity. Our IT consultants analyze the IT component of your business and uncover threats to avoid and strong sides to focus on.
2- Spotting areas where return on DT will be maximal
Considering the expected outcomes and various options of your IT development, we choose the best ways to maximize the profits digital transformation can provide for your business. At the same time, we center on realistic expectations and aim at devising sufficient digital support for your business ambitions.
3- Aligning business strategy and DT
To make digital transformation most effective, we help to align it with your business strategy working in close collaboration with your business representatives. We believe that digital transformation shouldn’t happen for the sake of implementing more and more software − IT solutions should back up business objectives and help uncover new growth opportunities.
4- Proof-of-Concept project
We can start with a pilot project to prove that an idea is worth investments. With a successful proof-of-concept project, we provide project estimation based on your requirements. Then, it takes us about 2-4 weeks to start (or even less if the project is urgent), and we can easily scale up and down at any time.
5- Series of projects, each delivers business benefits
With the experience in a wide range of technologies, we are happy to drive your digital transformation from various sides. As your enterprise grows and you come to new ideas how to enhance your business with IT, we can offer our support to your IT strategy and become your long-term business partner working with you side-by-side as your business develops and needs new or upgraded software products.
For all-round support with digital transformation planning and implementation, our IT consultants collaborate with your IT team and business managers. In close cooperation with your team, we work out new ideas with the focus on your specific business knowledge.
Let’s Get Started
Looking for IT consultants to guide you through digital transformation? We are ready to share our best ideas waiting for the opportunity to be implemented and help your business grow.