New IT request system development

The client, which is a large Singaporean IT provider, operates an IT issues ticket/request system that allow users to manage equipment, other users, and handle, create, process, and track IT incident requests within the company
IT request system development

Challenges

The client, which is a large Singaporean IT provider, operates an IT issues ticket/request system that allow users to manage equipment, other users, and handle, create, process, and track IT incident requests within the company (similar to JIRA). 

The client’s current system was built on monolithic architecture that is difficult to scale, and poor-quality legacy code causing several issues, hence the need for migration to a new system.

HBLAB's Solutions

HBLAB advises on the solution/architecture for the new system based on the framework chosen by our client.

  • Upgrading from .NET Core 3.1 to .NET 6
  • Migrating from monolithic architecture to microservice architecture
  • Building a new WebUI Portal 
  • Developing advanced features for the Mobile App

Project details

  • Used Technologies BE: .NET 6, microservice
    FE: NextJS
  • Development Team 1 PM, 8 Deverlopers, 1 BA, 1 Designer
  • Duration 5 months

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